All Star Vintage - Refund & Return Policy

At All Star Vintage, we are dedicated to providing quality vintage clothing and excellent service. Please review our purchase and returns policy carefully before placing an order.

Purchase Policy

By purchasing from All Star Vintage, you agree to the following terms:

1) Product Descriptions & Grading

●     It is your responsibility to carefully review product descriptions before purchasing. This ensures you understand the condition, grading, and dispatch timeframe of each item.

●     Due to the nature of vintage clothing, items may show signs of wear. We recommend laundering items before resale.

2) Non-Refundable Items

●     Grade B/C/D items are strictly non-refundable. These items may have stains, holes, rips, or other visible defects. Please ensure you are comfortable with the condition before purchasing.

●     Sale items are also non-refundable, as they are already discounted.

3) Business-to-Business (B2B) Transactions

●     All Star Vintage operates as a wholesale supplier, selling to retailers and businesses.

●     Transactions are business-to-business (B2B) and are not covered under consumer law.

●     While we offer pricing guidance, we are not responsible for any financial gain or loss resulting from resale.

Returns & Refund Policy

We strive for customer satisfaction, but due to the nature of second-hand wholesale clothing, we do not offer refunds. Instead, we provide credit notes for approved returns.

1) Return Eligibility

●     Returns must be authorised by us before sending items back. Unauthorised returns will be refused and sent back to the sender.

●     A grading variance of 5-10% is expected due to the nature of used clothing.

●     We do not accept returns based on personal preference, incorrect sizing, or minor condition issues. If a product does not include a size guide in the description, we cannot issue a return based on size-related concerns.

2) Return Request Period

●     You must submit a return request within 48 hours of receiving your order.

●     If approved, you are responsible for return shipping costs, and items must be returned within 7 days of delivery.

3) Refunds & Credit Notes

●     Once we receive and inspect your return, we will notify you of the approval status.

●     Approved returns receive a credit note for use on future purchases—we do not issue refunds.

4) Cancellations

●     All orders are final once placed. As stock is allocated to your order immediately, we do not offer cancellations or refunds for reasons such as:

○     Ordering the wrong item

○     Insufficient funds

○     Change of mind

5) End of Line / Clearance

All items purchased from our End of Line / Clearance section are non-refundable. Please carefully review product descriptions before ordering to ensure you understand the condition of the items.

6) Handpicked Orders

●     In-Person Handpicking: When selecting items yourself at our warehouse, purchases are made at your own discretion, and we cannot accept returns once items have left our premises.

●     Video Handpicking: We do our best to highlight any faults during your session. However, if a faulty item is missed, we will accept it back for an exchange, refund, or store credit.

7) Rework Collection Orders

●     Orders from our Rework Collection are non-returnable unless an item is found to be faulty. In such cases, the item will be exchanged.

Virtual Video Handpick Appointments

●     A £50 deposit is required to secure your virtual handpick session.

●     If you need to cancel, you must notify us at least 7 days in advance for a refund.

●     Late cancellations (less than 7 days' notice) are non-refundable.

We assess cancellation requests individually, but approval is at our discretion.

If you have any questions, feel free to contact us for further clarification.